Refund policy

This policy applies to orders placed with Gazebo Outlet UK (a trading name of Express Matting Services Ltd).

Key information

  • You can return items within 14 days of receiving your order.
  • Refunds are made to your original payment method within 5 business days of us receiving and inspecting the return.
  • There is no restocking fee.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of the day you receive your goods, without giving a reason. To cancel, email sales@gazebooutlet.co.uk with your order number and the items you want to return.

Condition of returned items

Items must be unused, complete with all parts and fixings, and returned in their original packaging. We may reduce your refund if an item has been used or damaged beyond what is needed to inspect it.

How to return an item

  1. Email sales@gazebooutlet.co.uk with your order number and the items you are returning.
  2. We will reply with the return address and instructions.
  3. Send the items back within 14 days of telling us you want to cancel.

Return postage

If you are returning an item because you have changed your mind, you pay the cost of returning it. If an item is faulty, damaged in transit or not what you ordered, we cover the return cost and will offer a replacement or a full refund.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or incorrect, email sales@gazebooutlet.co.uk with your order number and photos, ideally within 48 hours of delivery, so we can put it right quickly. This does not affect your statutory rights under the Consumer Rights Act 2015.

Refunds

When your return arrives, we inspect it and email you to confirm your refund. Accepted refunds are paid to your original payment method within 5 business days. If you cancel your whole order, we also refund the original delivery charge. If your refund has not appeared after this time, please check with your bank or card provider first, then contact us.

Contact us

Gazebo Outlet UK (a trading name of Express Matting Services Ltd)
Email: sales@gazebooutlet.co.uk
Phone: +44 1282 270214
Monday – Friday, 08:30 – 17:00 (UK time)