Ordering and payment
Who are you?
Gazebo Outlet UK is a trading name of Express Matting Services Ltd, a UK company registered in England and Wales (Company No. 07000887, VAT No. GB987256073), based at Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom. See our About Us page.
How can I pay?
Visa, Mastercard, Maestro, American Express, Diners Club, Discover, UnionPay, Apple Pay, Google Pay, Shop Pay and Klarna. See our Payment Policy.
Do your prices include VAT?
Yes. All prices are in GBP and include VAT at 20%. A VAT invoice is available on request.
Can I get a quote for a large or trade order?
Yes. Request a quote with the products, quantities, your delivery postcode and the date you need them.
Delivery
Where do you deliver?
United Kingdom addresses only. We ship from Burnley, Lancashire.
How much is delivery and how long does it take?
£24.99 per order, including VAT. Processing time: orders placed before 14:00 (UK time) on a business day are dispatched the same day; later orders are dispatched the next business day. Transit time: 1 to 2 business days. Total delivery time: 1 to 3 business days for in-stock items. See our Shipping Policy.
How do I track my order?
We email tracking details when your order is dispatched, where the courier provides them. You can also use the Track your order link in our footer.
How long do custom printed items take?
Processing starts after you approve your artwork proof. We confirm the production and delivery date with your proof.
Returns and refunds
Can I return an item?
Yes, within 14 days of receiving it. Email sales@gazebooutlet.co.uk with your order number. Change-of-mind return postage is paid by you; faulty, damaged or incorrect items are returned at our cost. There is no restocking fee. See our Return and Refund Policy.
Where do I send returns?
Gazebo Outlet UK Returns, Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom. Please email us first so we can confirm your return.
How long do refunds take?
Within 5 business days of us receiving and inspecting your return, to your original payment method.
Can I exchange an item?
Yes, within 14 days of receiving it. Email sales@gazebooutlet.co.uk with your order number and the item you would like instead. For a change of mind you pay return postage and the £24.99 delivery charge on the replacement; faulty, damaged or incorrect items are exchanged free of charge. See our Return and Refund Policy.
Can I return custom printed flags or printed gazebos?
No, unless they are faulty, damaged or not what you ordered, because they are made to your artwork. Please check your proof carefully before approving it.
Can I cancel my order?
Yes, free of charge before dispatch. See our Order Cancellation Policy.
Products
Which gazebo size do I need?
Tell us the length and width of your space, whether it is on grass or hard ground, and what you will use it for, and we will recommend a size. Contact us or send photos on WhatsApp to +44 7822 012977.
Do your gazebos come with a warranty?
Many products carry a manufacturer's warranty, shown on the product page, covering manufacturing defects only. It does not cover weather damage, incorrect use or wear and tear, and is in addition to your statutory rights.
Can I buy spare parts for my gazebo?
Yes. We stock replacement legs, connectors, canopies, weights and accessories. Send us your gazebo size, frame type and a photo of the part and we will match it.
Contact
How do I contact you?
Email sales@gazebooutlet.co.uk, call +44 1282 270214 or WhatsApp +44 7822 012977, Monday to Friday, 08:30 to 17:00 (UK time). We reply within 1 business day.