Order Cancellation Policy

Last updated: 11 November 2026

This page applies to orders placed on gazebooutlet.co.uk with Gazebo Outlet UK, a trading name of Express Matting Services Ltd.

Cancellation at a glance

Cancelling before dispatch

You can cancel all or part of your order at any time before it is dispatched. Email sales@gazebooutlet.co.uk or call +44 1282 270214 during business hours with your order number and the items you want to cancel. We confirm the cancellation by email and refund you in full, including the delivery charge if you cancel the whole order, within 5 business days.

Orders placed before 14:00 (UK time) on a business day are processed the same day, so please contact us as soon as possible. If your order has already been dispatched, we will tell you and you can return it instead.

Cancelling after dispatch

Once your order has been dispatched, it cannot be stopped in transit. You still have the right to cancel within 14 days of receiving your goods. Follow the steps in our Return and Refund Policy. Return postage for a change of mind is paid by you.

Custom printed and personalised items

Custom printed flags, printed gazebos and printed Christmas grottos are made to your artwork. You can cancel these free of charge until you approve your artwork proof. Once you approve the proof and production starts, the order cannot be cancelled unless the item is faulty, damaged or not what you ordered, in line with the Consumer Contracts Regulations 2013.

Cancellations by us

We may cancel an order if an item is out of stock, if there is an obvious pricing error, or if we cannot verify payment. If this happens, we will tell you by email and refund you in full within 5 business days.

Klarna orders

If you paid with Klarna, your cancellation is reported to Klarna and your payment plan is updated or refunded by Klarna.

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